28 Jun 2019

Full-Time IT Support Technician

Pipeline Studios – Posted by psijobs Hamilton, Ontario, Canada

Job Description

Pipeline Studios, Canadian based 2D and 3D animation studio, is searching for a super talented and dedicated individual to join our team in the IT/ Help Desk support area.

Regular activities include:

Installing, configuring and testing computer hardware, operating systems and applications.
Monitoring and maintaining computer systems.
Help administering network services AD, DNS, DHCP, SMB, NFS.
Talking staff through a series of actions to help set up systems or resolve computer or application issues.
Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
Replacing or upgrading computer parts as required.
Providing user support, procedural documentation and relevant reports.
Following diagrams and written instructions to repair a fault or set up a system.
Supporting the roll-out of new applications and updates.
Setting up new users’ accounts and profiles and dealing with password issues.
Prioritizing and managing many open cases at one time.
Researching, testing and evaluating new technology or business processes.
May require lifting or carrying desktop computers up to 25 lbs.
Some on call responsibilities are required.

Skills and Experience Requirements:

Experience working with networking, switches and routing technologies desirable.
Post-secondary education in Computer Science and/or Information Technology or equivalent professional experience.
Excellent written and verbal communication skills.
Ability to work independently, multi-task and prioritize tasks.
Experience or certification in Windows/Mac/Linux platforms.
Experience working in TV or post-production is desirable.
Experience in the installation, configuration and troubleshooting of relevant software packages including Maya, Harmony, Adobe Suite, and other industry-specific software is desirable.
Strong minute/note taking skills.
High degree of integrity with confidential material and ensuring priorities are managed effectively.

Send resume to: create@pipelinestudios.com

Job Categories: 2D Animation. Job Types: Full-Time. Job Tags: help desk, IT, Network, pipeline, and support.

Job expires in 9 days.

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